Stryde

Common Questions

How do I sign up to become a supplier?

Signing up as a supplier is free and easy. Simply fill in the required details on our registration page to create your account. Once registered, you will have access to the supplier dashboard to manage and track your orders.

How can I create a new order?

Log in to your supplier dashboard and click on the “Create Order” button. Fill in the order details, including product information, quantity, and price. Once done, submit the order for review.

How do I track the status of my orders?

You can track your orders directly from the supplier dashboard. Each order will display its current status, such as “Pending,” “In Progress,” or “Completed.” You will also receive notifications about any changes in order status.

How will I be notified when an order is complete?

Once an order is completed and approved by an admin, you will receive a notification via email or through the supplier dashboard. You can then view the completed order details, including tracking information and time of completion.

How do I know when an order is ready for delivery?

You will receive a notification in your deliverer dashboard or via email when an order is ready for pickup. The notification will include all necessary details, such as pickup location and time.

How do I get paid for deliveries?

Payments for deliveries are processed based on the agreed terms. You can view your earnings and payment schedule in the deliverer dashboard under the “Payments” section.

What happens if there is a delay in delivery?
    • If a delay occurs, both the supplier and customer will be notified. We strive to resolve delivery issues as quickly as possible and will provide updates on the revised delivery schedule.
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Can I manage multiple orders at once?

Yes, the dashboard allows you to manage multiple orders simultaneously. You can view, track, and update the status of each order individually.

What should I do if I face a problem during delivery?

 If you encounter any issues during delivery, such as address problems or delays, contact the support team immediately. You can access support options through the deliverer dashboard or by phone.

How do I track my delivery progress?

 You can track the progress of your deliveries through the deliverer dashboard. Each delivery will have real-time tracking information, including current location and estimated time of arrival.